Market Intelligence / Research / White Papers

Welcome to Market Intelligence from Institute of Hospitality

Here at the Institute of Hospitality, we produce several briefing papers, white papers, research and information for IoH members. Some of this information presented is produced by our partners, giving members easy access to valuable resources, information and insights.

If you would like more information or would like us to partner with you on research, please get in touch with Sam Coulstock FIH, Head of Professional Development sam.coulstock@instituteofhospitality.org

Government Guidance

How to comply with fire safety law for those responsible for safety in paying guest accommodation in small premises

Details

This guide is for people responsible for fire safety in paying guest accommodation that has:

a simple layout
limited fire risks
a small number of bedrooms designated as guest sleeping accommodation for short-term lets

For example, a small bed and breakfast, guest house or self-catering accommodation.

It includes:

guidance on complying with fire safety law
a fire risk assessment checklist

For other types of paying guest accommodation, use the fire safety risk assessment: sleeping accommodation guide.

This guide has been published by the Secretary of State under Article 50 of the Regulatory Reform (Fire Safety) Order 2005 (FSO) to assist responsible persons in meeting their duties under the FSO.

White Paper on Breaking Barriers in the Hospitality Profession: A Round Table White Paper on Disability in Wales

The round table took place in September at Celtic Manor Resort, Newport, Wales and was Chaired by the Institute’s Head of Professional Development Sam Coulstock FIH MIEP.

Discussing the issues of disability in hospitality, Sam was joined by:

Ben Chong AIH, Lecturer, the University of Wales Trinity Saint David (UWTSD),
Dr Jayne Griffith-Parry MIH, Academic Director Hospitality & Tourism Management, UWTSD,
Christie Hayes MIH, Hotel Manager, Penmaenuchaf Hotel, Dolgellau, Wales,
James Hayward MIH, Cluster General Manager, The Celtic Collection,
Tracy Israel MIH, Director of Talent & Development, The Celtic Collection,
Damien Martin MIH, General Manager, the Parkgate Hotel, Cardiff, Wales,
Dr Katarzyna Minor, Senior Lecturer in Hospitality Management, Cardiff Metropolitan University,
Dr Victoria Richards, Senior Lecturer, Cardiff Metropolitan University
Karen de Koning MIH, Hotel Manager, Grove of Narberth, Pembrokeshire, Wales.

The Institute of Hospitality’s CPD Round Tables are designed to bring Institute members and the wider hospitality community together to discuss regional challenges and produce a white paper on specific topics that present a problem and suggest possible solutions in their outcomes.

The Round Tables are held nationally across the UK, and outside London, allowing members to participate in critical discussions.

To download your copy of the Institute’s latest CPD Round Table White Paper on ‘Breaking Barriers in the Hospitality Profession: A Round Table White Paper on Disability in Wales’ written by Katherine Price MIH, follow the link below.

Report: Caterer.com Hospitality Hiring Insider

The latest Caterer.com Hospitality Hiring Insider has arrived, providing a full view of hospitality hiring trends from Q3 2024 to help you sharpen your recruitment strategy.

Alongside key data on areas such as candidate activity, regional trends, job postings and salary benchmarking, you will uncover:

The latest hiring market trends from Q3 2024
Exclusive insights and advice from IHG Hotels & Resorts, De Vere Hotels and Aqua Restaurant Group to help you attract and retain talent
Top tips for ensuring your hospitality hiring success
Ways to expand your talent pools and reach the candidates your business needs

Uncovering hospitality talent: Your guide to overcoming age bias

Since the pandemic, over 165,000 workers aged 50 and above have entered the hospitality sector, bringing vital experience to the workforce.

This untapped hospitality talent pool represents an opportunity for businesses to overcome their skill gaps and build their workforce for years to come.

Unlock actionable advice on how you can attract them and benefit from their experience with our new report ‘Uncovering hospitality talent: Your guide to overcoming age bias’.

Filled with insights from workers and HR decision-makers, you’ll discover:

The benefits of an age-diverse hospitality workforce
How to overcome age bias in the recruitment process
What you can do to attract and retain an age-diverse workforce

The truth behind no-shows

IoH Business Partners, Zonal have issued their latest research report, produced in partnership with CGA by NIQ which looks at the current scale and causes of the ongoing no-shows problem in hospitality, which is sadly back up to a record high with 14% not honouring their reservation. The report looks at what are the top factors causing guests to no-show and how hospitality stacks up against other sectors in terms of guests not showing up for their booking.

Menzies have published a report on the Autumn Budget 2024.

Chancellor Rachel Reeves delivered her first Budget in Parliament on Wednesday 30 October 2024 , pledging to ‘invest, invest, invest’ to drive growth and ‘restore economic stability’.

But what does this mean for the UK Hospitality Industry?

In Menzies Autumn Budget hub, as well as a Hospitality and Leisure sector commentary section, you can find their Autumn Budget Report 2024. Which is completely free to download.

Research report – Brand Loyalty in Hospitality

This brand new research report by IoH business partner Zonal, produced in partnership with CGA by NIQ, surveyed 5,000 GB consumers to uncover how loyal they are to their favorite pubs, bars and restaurants. But which consumers are most likely to change their preferred brand? How does loyalty in hospitality compare to other sectors? And what types of loyalty schemes keep customers engaged with your venue?

Hospitality Action Taking the Temperature Survey 2024

Hospitality workers from across the industry have reported an unprecedented rise in mental health struggles based on a recent survey conducted by UK charity Hospitality Action.

The survey, fully supported by the Institute, revealed a significant increase in the proportion of hospitality workers reporting mental health issues in their careers, rising from just over half (56%) in 2018, 64% in 2020, to more than three-quarters (76%) in 2024.

Over two-thirds (69%) said that they have experienced mental health challenges in the last five years since the Covid-19 pandemic and the cost of living crisis, half (49%) in the last two years alone. Managing a good work/life balance (60%) was cited as the primary issue, closely followed by mental health (44%) and finances (42%).

A key concern for employers should be how opinion is divided regarding whether hospitality organisations adequately support employee wellbeing.

In response, the charity is urging the industry to review its mental health and wellbeing provisions to substantially enhance protocols and initiatives to support employees better and nurture an environment in which it is safe to voice concerns without fear.

IoH white paper | Cost of living crisis

The outcome of the recent CPD Round Table discussion that took place at Leonardo Hotel, Belfast, Northern Ireland has been published as a White Paper, with funding support from The Savoy Educational Trust.

Facilitated by Caitriona Lennox FIH, head of Northern Ireland, The Springboard Charity, the invited panel discussed the ‘Cost of Living Crisis – Changes to the hospitality industry landscape, customer demands and trends’ written by Katherine Price MIH

Caitriona was joined by:

Alastair Good MIH, managing director, Hospitality Resource,
Eóin McGrath FIH, sales & revenue director, Hastings Hotels,
Heather Wilson, lounge manager, Belfast City Airport, Swissport International,
Isabel Hargreaves MIH, head of membership sales, Institute of Hospitality,
Jessie Mckelvie, housekeeping manager, Hilton Belfast,
Michael Cafolla MIH, franchise partner, BeckettHanlon, and owner, Cafolla’s Newtownards and Olive by Cafolla’s Greyabbey
Sam Coulstock FIH MIEP, head of professional development, The Institute of Hospitality.

The Institute of Hospitality Round Tables are designed to bring Institute members and the wider hospitality community together to discuss regional challenges and produce a white paper on specific topics that present a problem, as well as provide possible solutions.

The IoH CPD Round Tables are held nationally across the UK, and outside London, allowing IoH members to participate in critical discussions.

White paper – Survival of the Staffed

This White Paper is by Menzies, a Business Partner of the Institute of Hospitality. The ‘Survival of the Staffed’ guide offers practical guidance about how to build a winning employer brand, which is attractive to skilled workers and new entrants looking for a rewarding career path to help them negotiate through the current headwinds.

One of the biggest challenges facing hospitality and leisure sector operators in the current climate is recruiting and retaining workers at all levels – from baristas and waiting staff, through to chefs and front-of-house managers. This is a practical guide to attracting and retaining skilled workers at all levels in an inflationary, post-pandemic world.

Report: Enhancing social inclusion exploring the potential of employing people with disabilities (PWDs) in hospitality and tourism

By Bora Kim, University of Surrey, School of Hospitality and Tourism Management.

In 2021/2022, approximately 16 million people in the UK, or 24% of the population, experienced a disability. This significant figure highlights the societal impact, with roughly one in four individuals facing varying degrees of impairment. As of February 2023, 6.3 million people in Great Britain were claiming extra cost disability benefits, representing 9 to 10% of the population, according to Commons Library Research Briefings. Notably, nearly 25% of individuals with disabilities are of working age (See Fig. 1).

This demographic change emphasisesthe importance of recognising the potential of this substantial market segment. It underscores the urgent need for discussions on social inclusion, particularly focusing on strategies to integrate people with disabilities into the workforce.

In light of this, it is critical for sectors such as hospitality and tourism to actively participate in dialogues aboutsocial inclusion and to strive to create environmentsthat are inclusive and cater to the diverse needs of individuals with disabilities.

Skills and Labour – Market Intelligence Brief

This Institute of Hospitality market intelligence brief presents a range of research and data sources to provide our members with an overview of the developing picture of the labour market and skills shortage in the UK. Updated April 2024

IoH white paper | Attracting older workers into hospitality – published today

The outcome of the recent CPD Kent Round Table discussion at the Eastwell Manor, Champneys Hotel & Spa, in Ashford, has been published as a White Paper, with funding support from The Savoy Educational Trust.

Facilitated by Mary Eniolu MIH, founder, owner and coach of the Can do Academy, the invited panel discussed the topic of ‘How can Hospitality Employers make their Workplaces Appeal to Older Workers?’

Joining Mary were

Trisha Bennett FIH, director of communications at Hospitality Assured
Paul Brice MIH
Adriano Carvalho MIH, head chef at Newbury Grove
Tracey Fairclough FIH, managing director of TAF Catering Consultancy
Stuart Keown, resident experience manager (food & beverage) at TLC Care
James McComas FIH, general manager at Eastwell Manor, Champneys Hotel & Spa
Zachary Millward MIH, workplace coach at Learnmore Network Limited
Katariina Reissaar MIH, front office manager at The Royal Air Force Club and IoH Youth Council chair
Lilli Simms, personal trainer at LS Training
Kim Tosh, labour market recruitment specialist at The Department for Work & Pensions (DWP)
Robert Richardson FIH MI, IoH CEO
Joanne Smith FIH, IoH head of operations
Sam Coulstock FIH MIEP, IoH head of professional development.

The IoH CPD Round Tables are held nationally across the UK, and outside London, allowing IoH members to participate in critical discussions.

To download your copy of the IoH CPD Round Table White Paper on ‘How can Hospitality Employers make their Workplaces Appeal to Older Workers? written by Katherine Price MIH, follow the link below.

Welcome ALL – A Toolkit for Age-Inclusive Hospitality Venues

Hospitality venues are important social spaces where people from ALL ages come together to connect with others. This Toolkit for Age-inclusive Hospitality Venues has been created to help venues, such as cafés and pubs, become more age-friendly places that help facilitate social connections with and between older customers in their local community.

There is nothing kinde than a welcoming smile and it could help someone to live a happier, healthier and longer life. The toolkit also offers tips for hospitality businesses to utilise otherwise empty spaces during quieter hours for social good and to improve business resilience.

Cost of Living Crisis – Changes to the Hospitality industry landscape, customer demands and trends.

This Institute of Hospitality brief presents a range of research and data sources to provide our members with an overview of the developing picture of the Cost of Living Crisis – changes to the Hospitality industry landscape, customer demands and trends.

Free employer resources – UK Flexible Working Law

The new flexible working law and updated Acas Code of Practice on handling requests for flexible working came into effect on 6 April 2024.

To help support employers and line managers with the changes Acas has a range of free advice and resources.

The advice covers:

Working from home and hybrid working
Making a flexible working request
Responding to a flexible working request
Flexible working policy templates

For more free, detailed information, including how to access the letter templates, please visit the link below.

Report – The value of hospitality: Exploring consumer insights and perceptions

Why people still love restaurants, pubs and bars and what makes hospitality special; results from an exclusive GO Technology survey.

What makes hospitality special? This research reveals the factors behind the enduring appeal of eating and drinking out.

White Paper – Future Proofing the Workforce

IoH CPD Round Table White Paper; Future Proofing the Workforce, the result of a round table discussion held in Swansea, Wales.

Moderated by Sam Coulstock FIH, Head of Professional Development at the Institute of Hospitality, the round table took place at University Wales Trinity Saint David, who are Education Membership Partners with the IoH.

Sam was joined around the table by:

Thomas Ferrante MIH,
Dr Jayne Griffith Parry,
James Hayward MIH,
Freddie Hitchcock,
Jacqui Jones,
Damien Martin MIH,
Lola Villard-Coles
Professor Wendy Dearing

The IoH CPD Round Tables are held nationally across the UK, and outside London, allowing IoH members to participate in critical discussions.

To download your copy of the IoH CPD Round Table White Paper on future proofing the workforce, follow the link below.

White Paper – Future of Tourism, Hospitality and Event (THE) education

The white paper, published today, sets out the implications of shifting government policy which risks affecting economy, recruitment and adding to skills shortage.
A White Paper jointly commissioned by the Association for Tourism in Higher Education (ATHE), the Council for Hospitality Management (CHME) and the Association for Events Management Education (AEME) has been launched in the UK today (27/2/24).

It reports on the future of Tourism, Hospitality and Events (THE) Management education in the United Kingdom (UK), in the context of increased stakeholder pressure and shifting government policy. It outlines implications on the Further Education (FE) and Higher Education (HE) sectors, at various levels, including funding, enrolment, progression pathways, and graduate outcomes.

White Paper – ‘Hospitality is not just hotels’

The IoH’s fifth Above & Beyond White Paper, which captured the panel discussion on ‘Hospitality is not just hotels’, held at the Above & Beyond at the Royal Airforce Club, London, is published today.

Institute of Hospitality’s CEO Robert Richardson FIH MI, led the panel discussion and was joined by:

Matthew Randall FIH, General Manager at Searcys at The Honourable Artillery Company
Jane Sanderson FIH, Operations Director at The Clink Charity
Jupiter Humphrey-Bishop AIH, Footman at The Royal Household
Miles Pooley FIH MI, Chief Executive & Club Secretary at The Royal Air Force Club

The live discussion was also streamed on LinkedIn Live.

To read the valuable insights that were captured at this Above & Beyond CPD event, please download the white paper below. Attending, watching the LinkedIn broadcast, or reading the white paper, all count toward your annual CPD hours.

White Paper – ‘How to deliver meaningful, impactful, and worthwhile work placements’

‘How to deliver meaningful, impactful, and worthwhile work placements’ which captures a Passion4Hospitality round table panel discussion is published.

Student work placements give students essential hospitality experience to complement academic learning. In this white paper, from our Round Table White Paper series, supported by the Savoy Educational Trust, we look at how they should work.

The importance of placements during a degree is vital; giving students hands-on knowledge, teaching them how to interact with customers, improve their network in hospitality, and potentially lead to work when they graduate.

This white paper is a must for all students looking to gain a work placement, and indeed for employers who are willing to provide them.

Download the paper for free by following the link below.

White Paper – ‘Financial Best Practice’

‘Financial Best Practice’ which captures a round table discussion with the Institute of Hospitality and our Business Partners Workday has been published.

Data is at the centre of most business activity, however the technology to aggregate and help analyse it is often sorely lacking.

The Institute of Hospitality, in partnership with Workday have published a free white paper which looks at the tools that are required and explains why they are a commercial imperative for any business.

With thanks to contributors:

Gareth Hawkins Retail &Hospitality Lead at Workday
Andy Gough Principal Presales Consultant at Workday
Anthony Hagreen Finance Lead EMEA at Workday
Howard Field FIH Consultant at Howard Field
Steven Yan Too Sang Corporate Financial Controller, FH EMEA at Frasers Hospitality (UK) Ltd
Anne Wrigley MIH Group Director of Finance at Red Carnation Hotels
Carlos Tarrio Cluster Director of Finance – London at De Vere Hotels
Leon Williams FIH Head of Finance at the Institute of Hospitality.

Download the paper for free by following the link below.

White Paper – Care Homes & Social Care: Challenges, Opportunities and Solutions 2023

The Institute of Hospitality’s (IoH), white paper, in partnership with Planday, on ‘Care Homes & Social Care: Challenges, Opportunities and Solutions 2023’, seems to have hit a chord with the UK government, as the UK’s Department of Health and Social Care announced plans last week (10 January 2024), to invest and develop the domestic care workforce.

Moderated by Martin Traynor OBE FIH, Small Business Crown representative at the UK Government’s Cabinet Office, and attended by 12 care home operators and staff, alongside the Institute’s CEO Robert Richardson FIH MI and Trish Bennett FIH, Hospitality Assured’s Director of Communications and Service Excellence Accreditation scheme assessor.

Research report – State of the Workforce 2023

New research has been released by People 1st International to examine the changing skills and labour market across the UK visitor economy sector. The research highlights the need to prioritise leadership and management skills to help businesses recruit, retain and develop employees more effectively – and to take action to close the skills gap to help grow an internationally competitive industry.

Showcasing approaches employers are taking to alleviate the recruitment and retention challenges faced, the findings aim to help employers across the sector to better address their workforce needs, directly informing the decisions they make with regard to skills development.

White paper – How Hoteliers can Encourage Customers to Book Direct

The Institute of Hospitality, in collaboration with our Business Partners Zonal, have today published a new white paper for hoteliers, tackling the important subject of how we can encourage customers to book direct.

The white paper is the direct result of a round table discussion held in May with.

Florence Alloing MIH, General Manger at Georgian House,
Dan Brookman, CEO of Airship & Toggle
Jakob Gowin MIH then General Manager at Leonardo Royal Hotel London Tower Bridge
Stewart Moss MIH Managing Director of High Level Software, part of the Zonal family
Robert Richardson FIH MI CEO of the Institute of Hospitality
Holly Ritchie Business Development Manager – Hotels at Airship & Toggle
Alex Von Ulmenstein MIH Hotel Manager at The Kensington

They discussed at length the problems and solutions of getting customers to book directly through hotels.

White Paper – Diversity and Belonging.

This white paper discussed the cultural and commercial importance of Equity, Diversity and Inclusion (EDI) held in May 2023.

Fiona Anderson, Director, GEC PR
Peter Avis FIH, General Manager, Galvin at Windows and 10 Degrees Bar
Susan Bailey, Data Product Analyst, Close Brothers merchant bank
Marco DeSimone MIH, Restaurant Manager, Shangri La, The Shard, London
Ufi Ibrahim, Chief Executive, Energy & Environment Alliance
Michele Johnson, Senior Operations, Stability AI
Dorothea Jones MIH FIEDP, IoH Equity, Diversity and Inclusion Lead
Jane Pendelbury, CEO, HOSPA
Siann Rann MIH, F&B Reservations and Revenue Manager – The Dorchester,
Gregor Staunton AIH, Global Employer Brand Specialist, IHG Hotels
Jasmine Zaman AIH, Voyager in Rooms Operations, Marriot County Hall

Skills and Labour – Market Intelligence Brief

White Paper – How can hospitality help create sustainable jobs in social mobility cold spots

Moderated by Kellie Rixon MBE FIH, Chair of the Institute of Hospitality and Chair of The Board of Directors, Sefton Hospitality Operations Ltd, the panel discussed social mobility, why it matters and what the hospitality industry can do to help.

Joining Kellie were:

Chiranjeewa Atapattu Lecturer at Manchester Metropolitan University
Dorothea Jones MIH Equity, Diversity & Inclusion Lead at the Institute of Hospitality
Duncan Cameron FIH Chief Operating Officer at Rose Hospitality Limited
Luke Settle MIH Commercial Business Manager at Rochdale Borough Council
Rachel Burke MIH Cluster Human Resources Manager at Leonardo Hotel Liverpool
Robert Richardson FIH MI CEO at the Institute of Hospitality
Sam Coulstock FIH Head of Professional Development at the Institute of Hospitality
Stephen Watson Executive Director Sefton Metropolitan Borough Council.

The IoH CPD Round Tables are held nationally across the UK, and outside London, allowing IoH members to participate in critical discussions.

ReWAGE report: Work, wages and employment in the UK hospitality sector

ReWAGE’s new report calls for a radical overhaul of the hospitality sector to tackle crisis-level staff shortages, with recommendations including better pay, terms and conditions for employees, including the enforcement of tipping rights, legislation to reinforce employer duty-of-care responsibilities for workers travelling to and from work and more flexibility to employ seasonal workers from within the EU and beyond.

IfATE – A Simpler Skills System

This report sets out our ambition to simplify the skills system, improving access to vital training for businesses and people from all places and backgrounds.

We have developed commitments to strengthen the skills system, working with partners to build on government reforms already in place. We have achieved much already over the last six years, including putting employers at the heart of the system. But there is more to do. The prize in seeing though government’s reforms over the long term is world-beating productivity and opportunity across the country.

In this report we set out plans for a skills system that:

delivers what employers need now and for the future. We want to unite employers’ insights and learner needs, striking the ideal balance of improvement and stability in the system
is clear and user-friendly. We want to promote informed choices about the opportunities and support available to access training for skilled roles at all levels
is joined up. Working together, we want to build on the government’s reforms to strengthen and simplify the skills system

A Simpler Skills System has been informed by a range of research. We held a ‘Big Conversation’ with more than 2000 individuals who work in, use or rely on technical education to understand their experiences. We also commissioned two pieces of research to look more deeply into employers’ experiences of the skills system. Understanding how the system is working has shaped the next steps of our journey to a simpler skills system.

Hospitality Hiring Insider

The latest Caterer.com Hospitality Hiring Insider gives you a full view of hospitality hiring trends across Q1 2023, including job postings and candidate activity, plus role types and regions.

Plus, we reveal the key insights from our latest industry research across both hospitality employers and candidates to explore the key drivers across team engagement and loyalty.

Looking ahead, we catch up with leading hospitality employers from Apex Hotels, MJMK Restaurants and San Carlo Restaurants, who share their views on how to boost engagement and productivity across teams, thereby driving talent retention.

In this edition, we explore:

Hospitality Hiring Market Trends: Q1 view
Latest industry insights: hospitality employers & candidates
Caterer.com Catch up: Danielle Ramsay, Head of Talent Acquisition & Culture at Apex Hotels
Caterer.com Catch up: Lucy Grant-Evans, Head of Careers at MJMK Restaurants
Caterer.com Catch up: James Walton, Head of Talent at San Carlo Restaurant Group

Apprenticeship information and resources

Our Partners at HIT Training have several valuable resources for employers to help them deliver successful apprenticeship programmes. From toolkits to research, its a great place to start on your apprenticeship strategy.

Report – Citizen food waste attitudes and behaviors out of home

New research highlighting opportunities for the Hospitality and Food Service sector to reduce the amount of food left on customers plates, but still offer value for money for diners.

The research, conducted in July 2022, provides new insights into customer behaviours and attitudes to food waste when dining out.

White Paper – ‘Cultivating A Culture in Hospitality’

The IoH’s second Above & Beyond White Paper, which captures the panel discussion on ‘Cultivating A Culture in Hospitality’, held at the Above & Beyond event last month at the Honourable Artillery Company, London, in collaboration with Planday, is published today.

Hosted by Alper Zan MIH, Director of Food & Beverage, The Hard Rock Hotel, London
Beth Aarons FIH, Global Executive Director, Dorchester Collection Academy
Liutauras Vaitkevicius MIH, Managing Director, The Zetter
Vandana Dass, Managing Director, Davenport Solicitors Limited

To capture the valuable insights from all our Above & Beyond CPD events this year, a white paper will be published and can be used as part of a member’s CPD hours.

The industry’s future skills needs – Why skills are so important to the future of the industry.

With the hospitality industry navigating uncharted territory in a post-pandemic world, eHotelier’s Skills Survey has tackled an important question: What skills will our dynamic field need to thrive, and what education and training paths can help equip us?

As we look towards the future with hope and possibility, let’s explore how empowering ourselves — developing new talents or flexing existing ones — could provide insightful solutions.

“The research findings in the ‘Future Skills Report’, published by e-Hotelier and supported by the IoH, emphasises that recruitment and retention will remain one of the biggest issues facing the industry over the next 5 years. Making professional development a critical part of a business’s strategy.”

Sam Coulstock FIH, Head of Professional Development, Institute of Hospitality

Skills and Labour – Market Intelligence Brief

Co-creating Equitable, Diverse and Inclusive Travel and Tourism

Equity, diversity, and inclusion (EDI) are receiving considerable attention in the travel and tourism workplace and the overall sector. At a global level, a wide range of agreements and pledges exist to ensure the advancement towards EDI in the sector (Ferguson, 2018) (i.e., 2030 Agenda for Sustainable Development). Despite global commitments, there is a substantive disconnection between global policy and practices of equality, and its absence across the tourism sector (Ferguson, 2018). Consequently, progress is primarily gradual and inconsistent across the travel and tourism industry. Follow the link.

IoH – White Paper – Well of Contentment

Capturing the panel discussion on Wellbeing, hosted by Kalindi Juneja FIH CEO of PoB Hotels, she spoke to Kris Hall MIH, CEO and Founder of The Burnt Chef Project, Jasmine Zahan AIH, Voyager in Rooms Operations at Marriot County Hall and James McComas FIH, General Manager of Eastwell Manor, Champneys Hotel & Spa.

Our panellists had a frank and insightful discussion on mental health and the factors that contribute negatively and positively.

In an IoH first, we turned the discussion into a white paper for our #HospitalityFamily to download and share. In fact every Above & Beyond panel debate in 2023 will be published as a white paper, so watch this space.

To download your copy of the Above & Beyond Wellbeing White Paper follow the link.

Labour and skills market in the UK economy

Untapping Potential Report 2022

In June 2022 Greene King launched our Untapping Potential Report which highlights the important role that pubs play in creating job opportunities, setting people up for rewarding careers, and allowing them to succeed within their local community. All of which are vital for achieving the Government’s ambitions to level up communities across the UK.

Business Barometer reveals impact of UK skills shortage

The Open University (OU) has partnered with the British Chambers of Commerce (BCC) to publish a new report looking into the size, nature and impact of the UK skills shortage.

The Prince’s Trust NatWest Youth Index (February 2022)

The report reveals young people’s overall happiness and confidence has hit lowest point in the thirteen year history of survey.

ABTA –Tourism for Good

At ABTA we believe that travel and tourism is a powerful force for good: creating economic and social value, sustaining jobs, supporting businesses and boosting inward investment not only for destinations where many livelihoods depend on tourism, but also here in the UK, where it makes a significant contribution. Tourism will also increasingly play a unique and strategically important role in our global trade and diplomatic relationships.

Sustainable Travel Study

How do consumers feel about sustainable travel?

As travel restrictions continue to ease and travelers make plans once again, a growing number of people are seeking ways to have more meaningful and conscientious experiences, whether it’s looking for sustainable options or improving their impact on the destinations and communities they visit.

In this study, we examine in detail how consumers feel about sustainable travel, based on a survey of 11,000 people from 11 countries around the world.

Guide to AS and A level results in England, summer 2022

Key points

This is the first summer exam series since 2019. Today’s results should not be compared to 2020 or 2021, because of the different methods of assessment.
Overall A level results are higher than in 2019. Outcomes at grade A are 35.9% compared with 25.2% in 2019, and outcomes at grade B and above are 62.2% compared with 51.1% in 2019.
Overall AS results are higher than in 2019. Outcomes at grade A are 25.2% compared to 20.1% in 2019. Entries for AS have fluctuated in recent years, making it much more difficult to interpret any changes.

Digitization of Patient Nutrition Intake in Healthcare – The Case of Swiss Hospitals

This paper describes the assessment of the economical, ecological and social benefits of digitizing patient nutrition in Healthcare, using the use case of a Swiss tool that measures individual patient nutrition. Improved patient nutrition can reduce treatment costs and food waste, potentially generating benefits to a hospital in all three aspects of the triple bottom line. Using a nutrition intake digitization tool, data on patients’ nutrition is generated with a fully automatic procedure relying on a visual system, implemented in hospital kitchens. With our study we seek to explore the extent to which hospitals can benefit from the integration of this tool.

Updated report on ‘The Future of Hospitality Management Education’ now available

An addendum to The Future of Hospitality Management Education Report commissioned by the Council for Hospitality Management Education (CHME) in association with the IoH, reveals that student enrolments for hospitality management education in the UK, have grown over the past two years, despite the pandemic.

The report’s addendum shows a 33% increase in first-year enrolments, with first-degree enrolments showing an 8% increase in the total number of students. Courses closely aligned to hospitality management, such as food and beverage production and food and beverage studies, all show positive growth indicators, with post-graduate study remaining steady.

IoH Planday white paper spotlights issues facing UK hospitality this summer

The IoH Planday white paper: ‘The Real Hospitality Industry’, has been published, following the IoH Planday round table thought-leadership discussion at Galvin at Windows London in June, which addressed the challenges and opportunities faced by UK SMEs and large hospitality businesses over the summer.

The discussion led and organised by the IoH with Planday included formidable UK government, hospitality industry operators and representatives: Robert Richardson FIH, Chief Executive, Institute of Hospitality, Martin Traynor OBE FIH, Small Business Crown Representative, UK Government’s Cabinet Office, Cyrus Todiwala OBE DL FIH, Chef Patron, Café Spice, Pervin Todiwala FIH, Patron & Restaurant Manager, at Café Spice, Peter Avis FIH, General Manager, Galvin at Windows & Co-Chair of the IoH’s Supervisory Board, Donna Torres, Vice President UK & I, Planday, Tania Murray, Senior Marketing Manager, Planday, Abigail Clark BA AIH, Restaurant Manager Brown’s Hotel and IoH Restaurant Manager of the Year Winner 2022, Andy Lowe MIH, Regional Director for South West and Wales, TGI Friday’s UK and Sue Thompson, Director of Business Excellence, Restaurant Associates UK.

Labour and skills market in the UK economy

Business Barometer reveals impact of UK skills shortage

The Open University (OU) has partnered with the British Chambers of Commerce (BCC) to publish a new report looking into the size, nature and impact of the UK skills shortage.

The annual OU report, in collaboration for the first time with BCC, is based on a survey of more than 1,300 organisations of all sizes across the four nations from the public, private and third sectors. The survey found that:

Almost three-quarters (72%) of organisations say the impact of skills shortages is causing increased workload on other staff, while 78% are seeing reduced output, profitability, or growth
More than two-thirds (68%) of SMEs are currently facing skills shortages, rising to 86% in large organisations
28% of businesses say they have had to turn down work or are not able to bid for work due to their staff shortage
To address the problem, more than half (52%) of large organisations will increase investment in staff training over the next year, compared to 47% of SMEs
SMEs struggle to implement plans to address the skills shortage while 9 in 10 of large organisations have implemented some form of written plan

Disabled consumers experience limited choice, new research finds

Business Disability Forum (BDF) has published extensive, new research today (29 June) which finds that UK disabled consumers experience limited choice and feelings of disempowerment when purchasing products, services, and activities, resulting in over 43 per cent abandoning online shopping tasks without purchasing.

‘What disabled consumers choose to buy and why’ looks at how people make decisions about where they shop and what they purchase. Supported by Microsoft, this in-depth research examines buying experiences of the 1 in 5 people in the UK who have a disability.

Rail strikes impact on hospitality 2022

Information gathered from several sources, highlighting the impact of the 2022 Rail Strikes on UK Hospitality.

The State of Hospitality 2022 insight report published by Sommet Education

Industry leaders from around the world have contributed to The State of Hospitality 2022 insight report, published by Sommet Education, world-leading education group specialising in hospitality management and the culinary arts.

The report, which uncovers the latest employment, skills and talent management issues within the global hospitality sector, features in-depth perspectives from hotel management, high gastronomy, luxury, travel, tourism and other experts from international organisations and from France, India, Portugal, Spain, Switzerland and UK.

Executives from Accor, Alain Ducasse Group, European Travel Commission, HOSPA – The Hospitality Professionals Association, HVS, Lartisien Group, L.E.K Consulting, Relais & Château, The Leela Palaces, Hotels and Resorts, United Nations World Tourism Organization, and World Travel & Tourism Council have all produced their visions on:

Employment and skills shortages in the hospitality industry (including in specific roles).
Initiatives in place to address these gaps.
Emerging talent areas that are needed.
Challenges around ethical recruitment, diversity and inclusion within the workforce.
The role of, and need from, education and training providers to support these issues.
What can be done by government, and other industry/sector bodies, to help organisations attract, develop and retain talent.

The report also includes analysis of contextual economic and financial data around industry growth, resilience, investment and emerging jobs.

The State of Hospitality 2022 insight report, published by Sommet Education.

Business Barometer 2021

Skills shortages revealed to be a long term strategic challenge for employers.

According to The Open University’s annual business report published in partnership with the Institute of Directors, UK employers are facing a skills shortage when it comes to hiring specialist, entry level talent.

The Open University’s annual Business Barometer 2021 report reveals 63% of organisation leaders are struggling with recruitment as candidates lack specialist skills and relevant experience. In fact, almost a quarter (24 per cent) believe that finding staff with the right skillset remains the single biggest challenge facing organisations in the next five years.

Factsheet on Omicron’s impact on sickness absence and pay

As we start the new year the COVID-19 Omicron variant continues to spread rapidly, with many UK employers now seeing an increase in the number of sickness absences due to the virus taking hold.

We spoke to our business partners, Davenport Solicitors, to see if they had any helpful information for our members at this time. They have shared a factsheet that answers some of the most frequently asked questions about sickness absence due to covid19 and pay, which you can find by clicking the link below.

VAT on tourism

Research Briefing

This note gives a short introduction to the way VAT works, and the significance of EU VAT law has had for setting VAT rates, before discussing the campaign for a lower VAT rate on tourist services and the Government’s introduction of a temporary reduced VAT rate for hospitality, holiday accommodation and attractions in July 2020.

Omicron and new coronavirus variants

Research Briefing

How and why do new variants arise?

The Covid-19 disease is caused by the severe acute respiratory syndrome coronavirus 2 virus, abbreviated to SARS-CoV-2.

When a virus replicates, mutations often occur while its genetic material is being copied. These often have no effect on the behaviour of the virus. Sometimes, however, these mutations result in changes which give this new version of the virus (usually called a strain or variant) distinct characteristics as compared to the original virus. These characteristics may change the way the virus behaves, such as making it more transmissible, causing more severe symptoms or meaning that treatments or vaccines are less effective.

A new variant might be identified as a ‘variant under investigation’ or a ‘variant of concern’. The UK Health Security Agency (UKHSA) defines these terms:

Variant under investigation (VUI): a variant with potentially concerning mutations which is also freely spreading through the community in the UK or other countries (known as community transmission)
Variant of concern (VOC): a variant that has significant characteristics, such as increased transmissibility, severity or ability to infect a person

The Covid-19 Genomics UK Consortium (COG-UK) carries out the sequencing of SARS-CoV-2 variants, in collaboration with UK public health agencies, academic institutions, the Wellcome Sanger Institute, Lighthouse Labs and NHS laboratories. The UK Health Security Agency’s New Variant Assessment Platform aims to support other countries strengthen their genomic sequencing capacity. This could be by building on existing infrastructure or sequencing and analysing samples in the UK if there is no in-country capability.

For a more detailed discussion about Covid-19 variants, see the Parliamentary Office of Science and Technology’s briefing, SARS-CoV-2 virus variants: a year into the COVID-19 pandemic.

Whitepaper: Why data matters to small hospitality businesses

IoH business partner, Zonal have produced this Whitepaper.

Data is an incredibly valuable tool for small venues.

It can be used to improve any and every aspect of your business – grow margins, cut waste, streamline processes, acquire new customers, improve customer service and much, much more.

Nowhere, however, is data more valuable than when it comes to your customer journey. Data allows you to better understand your guests, helping you to remove their pain points, personalise their journey and create a more relevant experience which ultimately increases the likelihood they will become a loyal customer that returns again and again.

New rules for importing goods from the EU from 1st January 2022

Keep your business moving.

Get ahead of new rules for doing business with the EU

Businesses moving goods from the EU to Great Britain (GB) need to prepare for import control changes which will take effect from 1 January 2022.

Outlook for the Foodservice market

Alix Partners and EP Business in Hospitality report in the food service market. The report launched on the 11 November 2021, looks at key trends and how the industry is set to continue its recovery from the pandemic through 2022.

Labour and skills market in the UK economy

House of Commons Briefing Paper | Hospitality industry and Covid-19

A House of Commons briefing paper on the hospitality industry and Covid-19 by Georgina Hutton and Niamh Foley covering:

Hospitality industry in the UK
Impact of Covid-19 on hospitality industry
Support for the hospitality industry

Spotlight on Hospitality 2019

Our annual complimentary market report available to all members, ensuring you are the best-informed individuals in the industry. Examining both the UK and global performance within the hospitality sector, this 64-page report provides a concise summary of annual facts and figures covering foodservice, hotels, tourism and human resources. The data is accompanied by expert commentary with an eye on what we can expect in 2019.

Non-Members – Purchase a copy of the report for £49 from our shop or join the Institute of Hospitality.

Institute of Hospitality Digest (IHD)

The Institute of Hospitality acts as a vital bridge between academia and industry.

Following the successful publication of our inaugural 2017 Institute of Hospitality Digest (IHD), we are now pleased to be able to publish our 2019 (2nd Edition) annual Digest, showcasing students research projects, from our partner Education Membership Scheme colleges and universities.

The aim of the Institute of Hospitality Digest is to collect the very best academic research and share it with the Institute’s wider community of operators and managers to benefit our industry at large.

We would like to thank all the students that took part in this year’s incentive and also give special thanks to the students whose work has been successfully published as well as the Institutions that supported them.

To find out more about incentives like this one and other benefits available to colleges and universities, that are part of our Education Membership Scheme, contact Alistair Sandall FIH, Head of Professional Development – Alistair.Sandall@instituteofhospitality.org or call 020 8661 4925.